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Policies

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
     

Shipping & Delivery

Please allow 5-7 business days for the processing and packing of your order, and up to 14 days for shipping depending on your location. Rarely, this process may take longer. Please allow for extra time during the holidays. You may cancel your order only prior to it being shipped. Once your order has left our facility, we are unable to cancel it.

Privacy & Security

Smart Candle™ is committed to maintaining the privacy of the information you share with us. We will not sell, distribute, or rent information about you and your contact with Smart Candle. We will only use the information you share with us for the purposes of enhancing your use of our website, or with your pemission, sending you information about our products and services.

CREDIT CARDS - We do not store credit card details nor do we share customer details with any 3rd parties. Our website is PCI compliant and certified.

- Smart Candle is a registered trademark
- Smart Candle is covered by worldwide patents
- Smart Candle is exclusively manufactured by Smartcandle Global (Powerline UK Ltd)

Returns & Replacements

Smart Candle only offers a replacement or refund on items that are received damaged, with defects or wrong items shipped. All claims for refunds or returns must be made within 14 days of receiving the product. Smart Candle must approve all returns and return address. Should you wish to return an order you placed erroneously, please note there will be a 15% restocking fee. You may cancel your order only prior to it being shipped. Once your order has left our facility, we are unable to cancel it.

Ordering

For Online Purchases

We guarantee our products purchased online to perform as advertised or we will replace and/or refund the full purchase price if you are not satisfied. All guarantee claims must be made within 14 days from the date of delivery and these should be initiated by contacting us via the e-mail or phone numbers listed on our contact page.